A managed IT service is an information technology (IT) task provided by a third-party contractor and delivered to a customer.
In a managed IT service arrangement, the IT service provider assumes responsibility for the functionality of the IT service and equipment, and the customer typically pays a monthly fee for receiving the service.
There are many different types of managed IT service offerings. Still, the idea behind all of them is to transfer the burden of maintaining IT assets from the customer to a service provider. In an effective managed services relationship, customers benefit from predictable pricing and the ability to focus on core business concerns rather than IT management tasks.
The Urgency and Background of Managed IT Services
Nearly 80% of all administrative operations of today’s businesses are dependent on information technology. From managing finance and accounts to daily production management, organisations have few or no options but to adopt the latest technologies.
However, the scenario was not always the same. In the late 1970s, many businesses worldwide began using personal computers. By the late 1990s, the idea of using computers for tasks such as accounting, inventory management, and word processing had become a familiar concept. Fantastic speed, pinpoint accuracy, and the capability to store and process an enormous amount of data made computers a wonder of the millennium.
The problem began when criminals, also known as hackers, a group of highly skilled hackers with malicious intentions, started attacking computer systems. The question arises, why would anyone attack a computer system? Well, the answer is predictable. Let’s discuss an example: before personal computers, the account details of enterprises were recorded in paper journals and were inaccessible to anyone outside the office.
However, when accountants began to save and utilise this data and transactions through online banking in the early years of this century, the information, passwords, and account details became a highly sought-after target for criminals. A new chapter of crime began: the era of cybercrimes. If our example could hardly describe even 0.1% of the dangers of cybercrimes, that would be great news for humanity.
As the world of technology evolved, the dependency on IT increased day by day. Following our example, by 2010, nearly all major banks worldwide had adopted online banking as one of the fastest and most convenient methods for making international transactions. Imagine a web full of e-money and personal details to steal; cyber intruders could not be intimidated more.
The world was shaken by a series of cyberattacks from 2001 to the following years, affecting states and individuals alike, and impacting personal finances. The most interesting fact was that most of the cybercriminals were, in fact, cyber experts or IT students from leading universities. The problem was not about muscle power; it was completely a different domain, where only experts could stop another group of corrupt experts.
This was the point at which a new service started to emerge, a group of experts started helping businesses to mitigate such IT risks, a new appendix of business risk management appeared, the IT risk management.
As the technology evolved, cloud computing was popularised; however, as these systems were cloud-based, compared to the in-house IT infrastructures, they became a low-hanging fruit for cyber criminals and cyber experts started to develop strategies to stop such attacks and data steals, made a new stream of cyber security management, the cloud security services.
Today, many enterprises worldwide rely on technology for their day-to-day operations. Many of them have IT systems that operate on a hybrid system, utilising both local and in-house resources, as well as cloud computing. While in the past, the entire organisation had only one or a handful of personal computers, today, the number of personal computers used in organisations often equals the number of administrative staff.
Wi-Fi internet, “bring your device”, remote jobs, interconnected computer systems, and cloud computing all come together to create a complex system that requires expert help to maintain correctly.
Many organisations hired IT experts to secure their cyber systems, while many others lacked office space, budget and strategic limitations. However, dedicated IT experts have never lost their passion for saving every system from cyber threats, and a hybrid approach of hiring and outsourcing services has emerged. IT experts began to establish organisations that would assist these organisations within a limited and practical budget, while assuming the entire responsibility for the IT system. The payments are typically monthly, and the prices depend on the size and diversity of IT operations.
Common Types of Managed IT Services
- Remote IT Infrastructure Monitoring
Remote infrastructure management (RIM) is a data centre service in which the monitoring, management, and administration of a data centre is facilitated by remote staff, reducing the need for physical visits to the data centre.
By providing real-time alerts and regular reporting, MSPs help organisations maintain system reliability, minimise downtime, and address issues proactively, ensuring that IT infrastructure operates smoothly and efficiently.
- Managed Security Services
Managed security services are the set of tasks performed by an IT service provider that ensure the safety of an information system. From identifying the potential threats to mitigating them in a compliant way, all comes under this service category.
- Managed Cloud Infrastructure
Managed cloud services offer partial or complete cloud management for public environments, as well as Hybrid IT. Each managed cloud service provider (MCSP) provides a distinct value proposition, focusing on specific aspects. MCSP responsibilities may include migration, optimisation, and security.
These services include monitoring cloud performance, managing workloads, optimising costs, and ensuring compliance with regulatory standards. By outsourcing cloud management, businesses can leverage the benefits of the cloud while focusing on their core operations.
- Managed Data Analytics
Managed analytics services bring you the benefits of an expert team and data analytics platform, without the drawbacks of building your own platform and hiring and managing a team. In today’s business world, everyone understands the potential value that data holds for their business.
With managed data analytics, businesses can gain insights into operational performance, customer behaviour, and market trends, helping them to make strategic decisions and improve overall efficiency.
- Managed Communication Services
Managed communication services (MCS) provide a comprehensive and cost-efficient approach to powering a company’s communication infrastructure. These cloud-based solutions unify various applications, enabling streamlined collaboration across multiple offices and locations. By empowering workforces with enhanced connectivity and flexibility, MCS allows businesses to scale instantly and seamlessly while maintaining cost efficiency.
- Managed Print Services
Managed print services (MPS) involve the oversight and management of an organisation’s printing environment. MSPs handle printer maintenance, supply management, and print workflow optimisation. These services aim to reduce printing costs, improve document security, and enhance productivity by ensuring that print resources are used efficiently.
- Managed Backup
Managed backup services ensure that an organisation’s data is regularly and securely backed up, protecting against data loss due to hardware failures, human errors, or cyberattacks. MSPs offer backup solutions that include on-site, off-site, and cloud-based backups, tailored to meet the specific needs of the organisation.
These services often include data recovery testing, backup monitoring, and restoration services, ensuring that critical data can be quickly and reliably recovered in the event of a disaster.
Managed IT Services and Australian Businesses
The Australian Managed Services Market is projected to grow from USD 2,456.71 million in 2024 to an estimated USD 4,342.52 million by 2032, reflecting a compound annual growth rate (CAGR) of 7.38% from 2025 to 2032. The increasing adoption of cloud computing drives this growth, the need for efficient IT management, and the rising complexity of business operations requiring specialised managed services.
Meet Securitribe: Your Trusted Managed IT Partner in Queensland, Australia
Securitribe is a standout among Australian managed IT services in Queensland, delivering tailored, security-first IT solutions designed to meet the real-world needs of modern businesses. From small teams to large enterprises, they help organisations stay resilient, agile, and protected in an increasingly complex digital world.
With a clear focus on minimising downtime and maximising performance, Securitribe offers a comprehensive range of services, including 24/7 system monitoring, proactive patch management, expert help desk support, and robust backup strategies. Their team is deeply experienced in both IT and cybersecurity, meaning you get more than just tech support—you get a long-term partner focused on your success.
What makes Securitribe different is its commitment to building IT strategies that reflect each client’s unique goals, operations, and budget. They work closely with your team to manage everything from cloud environments (Microsoft 365, AWS, Google Workspace, and more) to asset tracking and workflow customisation using Atlassian’s JIRA Service Desk.
They also prioritise data protection and business continuity, with disaster recovery plans that help you bounce back from any threat, whether it’s a cyberattack or a hardware failure.
Visit Securitribe.com today and strengthen your IT Infrastructure for a secure IT system immune to any type of cyber threats.